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Sutherland@Home - a Virtual Work•Place Solution
Companies today need cost-effective, flexible, scalable staffing solutions to meet fluctuating market demands. There is a growing need for highly proficient employees who have the educational and professional background required to handle high-level customer interactions. Ensuring business continuity across multiple geographies and time zones is a challenge, too.
Sutherland’s remote workforce solution, Virtual Work•Place, delivers flexibility and strategic advantages for our clients across all industries where highly skilled and scalable talent is needed.
Sutherland’s innovative virtual business model offers many significant advantages, including:
Business Efficiencies
Leverages our Business Processing Outsourcing experience
- Part of a blended RightSourcing™ multi-shore solution
- Access talent pool across multiple geographies
- Maximizes time zone efficiencies
- Results meet/exceed brick-and-mortar solutions
Employee-Based
Remote workforces are Sutherland employees, no independent contractors
- Ensures full management of associates
- Continuous coaching, development, role playing
- Real-time feedback, extensive quality monitoring
- Workforce privileged to work from home
Fully Virtual National Sutherland@Home
- National recruiting locates the “best of the best”
- Robust eLearning Platform for synchronous and asynchronous Training
- State of the art communications links virtual workers with rest of enterprise
- Superior disaster recovery shields operations from power or weather events
Hub and Spoke Sutherland@Home
Sutherland’s regional hubs serve as training centers
- Recruit associates within 60- to 90-mile radius
- Face-to-face Sutherland@Home training
- Follow-up coaching, development, refresher training
- Yields cost savings, efficiencies to clients
Recruiting Edge
Home shoring paved way for legitimate work-at-home careers
- Attract mature, high-quality, well-educated candidates
- Handle higher-level, complex calls with customers
- Working moms and dads, caretakers, military spouses
- People with unique medical needs or disabilities
Security
Information security is extremely important to Sutherland
- Two dozen points of security deployed
- Associate desktop lockdown
- PCI, SOX compliance
The Sutherland Advantage
- High-quality, well-educated associates for complex interactions
- Cost-effective, flexible, scalable across multiple geographies and time zones
- Higher productivity, lower attrition, eco-friendly
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Sutherland Virtual Work•Place employee profile:
- 80% female
- Median age: 34-42 years old
- 85% have college experience
- 18% veterans
