Adventity's Customer Contact team comprises experienced managers who have extensive experience successfully managing large call centers in the US and India for leading Financial Services, Credit Cards, Telecom companies, among others. Quality and process-discipline play crucial roles in this field, and our team's experience and obvious skills are customized to meet these stringent standards. Some of the services currently being provided to our ever expanding clientele are:


Outbound Voice

Over and above the skills, technology platforms and infrastructure play important roles in providing quality service in this field. State of the art equipment including Davox dialer and the Avaya s8720 switch is used by our team to deliver various outbound services. And, Nice loggers are used to record all inbound and outbound calls to facilitate internal and external quality checks and audits.

Some of the outbound services currently provided include:

• Sales/Telemarketing
• Account Verification
• Customer Satisfaction Surveys & Polls
• Welcome Call
• Collections - Buckets 1,2,3

Internal and external quality checks and audits are facilitated recordings of all Inbound and Outbound calls using Nice loggers.

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