Adventity's Customer Contact team comprises experienced managers who have extensive experience successfully managing large call centers in the US and India for leading Financial Services, Credit Cards, Telecom companies, among others. Quality and process-discipline play crucial roles in this field, and our team's experience and obvious skills are customized to meet these stringent standards. Some of the services currently being provided to our ever expanding clientele are:

Inbound Voice

Our team is well experienced in managing such critical parameters as call handling time, first time resolution, average answer speed and abandon rates. Some of our Inbound Services include:

• Customer Service
• Call-in Polls
• Order Taking
• Technical Helpdesk
• Inbound Sales
• Account Enrollment

Avaya s8720 switch and Avaya CTI technology is used to support these services.

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