BPO - Business Process Outsourcing - Measureable Results, Delivered Globally.

Resource Center

Resource Center

Industry White Papers
Customer Loyalty in Airline Travel: The Power of One
Sutherland Travel & Transportation Practice
Creating Brand Loyalty with Your Online Customers
Retail Services Branding Excellence Series
Competitive and Financial Benefits of True Process Re-Engineering
Insurance Industry - FAO
Competitive and Financial Benefits of True Process Re-Engineering
Insurance Industry - Underwriting
Knowledge Services
Driving Value from the Customer Lifecycle
Content Moderation for Online Communities
A review of the business considerations for Online Community and Media Support Professionals
Social Networking
How It Impacts Business
Achieving Extreme Value in Mortgage Process Outsourcing
Learn innovative strategies to handle todays financial uncertainty
Sutherland @ Home
Learn how our new home based strategy can provide both outsourcers as well as their clients with unparalled flexibility and strategic advantages
Case Studies
Allianz Leverages Sutherland’s User Enablement
A case study about Sutherland's remote managed infrastructure services.
Blackboard Selects Sutherland to Manage Support Operations
Blackboard reduces backlog 50% and increases customer satisfaction 5% working with Sutherland
Sutherland Drives Revenue for New Target Market
See how Sutherland developed a new market for this Financial Services company
Business Process Outsourcing Yields Response, Savings, and Satisfaction
See how a major US based financial corporation finds fixed cost reductions and achieves the highest possible levels of service quality throughout cyclical business volumes.
Service Descriptions
Remote Infrastructure Services
Achieve and Maintain Your Competitive Edge
Finance and Accounting Services
Solutions Offering Overview
Insurance Customer Service
Improve Customer Service and Increase Profit
Insurance Claims Management
Guaranteed Reduction in Allocated and Unallocated Expenses
Insurance Sales and Underwriting
Increase Revenue with Multiple Distribution Channels
Pay for Support
Learn How You Can Turn Out-of-Scope Calls into Revenue Generating Activity
SmartLeap^TM : Platform-Based Technical Support Services Offering
Deflect Calls, Increase Efficiency of Resolution, and Create New Revenue-Generating Channels with SmartLeap^TM
Assisted Call Control
Achieve compliance, quickly roll out new processes and provide a consistent customer experience
Sutherland delivers competitive advantage with a new and innovative work at home business model
Hear Joe Buggy, Senior Vice President of Service Excellence discuss the advantages of the Work at Home business model
Recorded Webinars
Sutherland Telecom Industry Solutions
Webinar Replay
Claims Strategy - A journey from operational efficiency to improved shareholder equity
Improve your claims operations for tangible results
Finance and Accounting: Strategies to reduce G&A costs by 30%
The Outsourcing Institute and Sutherland present tactics you can use today to reduce G&A costs this year
Finance and Accounting Webinar with AMR
Hear Phil Fersht, Director of Research at AMR describe what's ahead for 2009 and what tactics will help you weather the storm