Financial Services Outsourcing and Analytics

Manage end-to-end Account set up Process for deposit application sourced by the client on the client core banking system. Deploy imaging and work flow processes to streamline operations and reduce error rates.

Design, Document & Implement systems for entire spectrum of lending operations.

Develop analytical scorecards – application and behavioral

• Manage the entire application processing system including credit underwriting.
• Manage the entire customer service process including building IVRs. Right shoring processes to manage costs efficiently and bring significant productivity and process improvements.

Platform based offering providing cost & performance efficiency through scale, right-shoring and multiple language capabilities.

• Build collection strategies based on customer profile, vintage, collateral and past behavior.
• Drive efficiencies through domain driven analytics, behavioral scorecards and dialer strategies.
• Run all processes complaint with FDCPA and other regulatory frameworks

Manage the entire application processing including credit underwriting using imaging and workflows.

• Build application score cards and calibrate them periodically.
• Card activation process management.
• Manage the entire customer service process including specialized services for Gold and Platinum members.
  
  

Sutherland proprietary platform based offering to manage the entire CRM process including complaints handling and offering Platinum standards in customer experience.

• Manage the entire authorization process including verification calling.
• Manage the settlement and reconciliation process with VISA and MASTERCARD
• Manage the entire chargeback process as per VISA and MASTERCARD guidelines
• Manage the entire soft collections with Sutherland proprietary platform based offering.

Sutherland hosts banking and lending platforms from leading global technology vendors and offer end-to-end services to clients. Sutherland also offers a mobile banking platform in partnership with a leading technology firm and offers a very secure mobile banking transacting platform for its clients.

Provide domain expertise, project management and migration of data from legacy core banking or lending systems to newer technology. Experience in implementing any retail banking platforms, ATM switches, credit card platforms.

Sutherland has the domain expertise to offer consulting services for performance optimization of Banking processes to Retail Banks and Credit Card companies.

Proprietary fully integrated credit risk assessment and approval application (Vazirio) that ensures speed, consistency and accountability through the approval chain. The product has an inbuilt scoring engine that generates risk of borrowers and links it to Probability of Default estimates based on Bank’s own portfolio. Sutherland also has a post approval credit administration and monitoring application that seamlessly integrates to Vazirio.

Proprietary BI (Business Intelligence) and Reporting Platform (Reliability) that integrates with all core banking applications and all channel applications to publish business MIS for product profitability, customer profitability, sales tracking, cross sell/ up sell opportunities, channel usage, cost of client ownership, relationship values etc. ‘Reliability’ offers a solution that has the right balance of features, attributes, technology, performance and price to suit nearly all the basic as well as complex data management and analytical requirements in the retail banking space.

‘Reliability’ aims to offer business users a robust and user friendly, reporting & data analysis tool to facilitate faster business and operational decision making process.