Industries
Home --› Industries --› Government

With today’s ever increasing need for services and solutions, Governments find themselves in a position of need with respect to resources, scalability, and knowledge. At the same time, Governments are faced with the realities to produce more efficiency, operate more effectively and provide cost savings to their constituents. Current resources are stressed as constituent expectations rise for faster and more in-depth “round the clock” service. Strategic Business Process Outsourcing continues to grow as a necessary solution for government decision makers to deliver constituent services, IT Help Desk and back-office processing of information and documents.

Sutherland Global Services is Business Process Outsourcing technology enabled services company offering government both front and back-office services. Sutherland Global Services resources can be rapidly deployed both on-site government property and off site from a secure center. Sutherland offers multi-channel constituent care via telephone, email, chat and self-service. Our service portfolio and integration of front office and back office services allow Government’s to focus on their core mission – providing services to their citizens, while improving the citizen experience and reduce overall cost of Government services.

Sutherland's services for the Government include:

Constituent Care - Contact Center Solutions

  • Constituent Care Services
  • Remote Infrastructure Management Services – IT Help Desk; Level I, II, II
  • Technology based services; CRM, IVR, Email, Web Chat, knowledgebase
  • Satisfaction surveys
  • Emergency/Rapid Ramp Services (Disaster recovery services)
  • Seasonal/Event Based Services (i.e. Medicare Part D enrollment)
  • Work @ Home Services

Finance/Mortgage Solutions

Finance

  • Audit
  • ERP processing

Mortgage/Loan Origination Services

  • Application & Pre Approval
  • Loan Due Diligence
  • Third Party Services
  • Customer/Account Care Services
  • Credit Analysis and Underwriting

Healthcare Solutions

  • Medicare and Medicaid Beneficiary Services – enrollment, eligibility, explanation of benefits
  • Seasonal/Event Based Medicare Part D Enrollment
  • Claims administration and processing
  • Predictive analytics/Fraud and Abuse Monitoring
  • Direct and remote monitoring of Medicare
  • Healthcare Revenue Cycle Management Services
  • Worker’s compensation case management services
  • Front office healthcare subject matter expertise
  • Data abstraction and analytics (clinical, financial, administrative data)
  • HIPAA readiness and monitoring; front and back office
  • Revenue Cycle Management

Human Capital/Resources Solutions

  • Benefits administration
  • Human Capital Management – on boarding, recruitment, training
  • Payroll processing
  • Flexible workforce: Work from home
  • Human Resource Audits
  • Ramp on (open season), ramp off (options)

Governments #1 priority is serve employees and citizens

  • IT Help Desk; Level I, II, III
  • Customer Care Services
  • Technical Support
  • Technology based services; IVR, Email, Web Chat, knowledgebase
  • Survey/satisfaction

Insurance Services/ solutions

  • Licensed agents – Life and Health, Property and Casualty
  • Licensing compliance and insurance regulatory administration
  • Continuing education and certified training at the state requirement level
  • Constituent facing – account set-up/customer service/coverage inquiries
  • Back office functions – enrollment, claims processing, policy administration, data entry, billing

The Sutherland Advantage

  • Single point of contact for constituent and employee information and services
  • Rigorous controls, specialized knowledge and well trained resources handle back office processing
  • Information infrastructure seamlessly deployed across all operations
  • Latest security standards