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Online insurance channel pressures add to heavy competition, as do investment pressures from a soft market. New insurance products must speed-to-market to be competitive. Policyholder, broker and agent satisfaction levels are the key drivers of your business, requiring exceptional measureable performance. Responsiveness to policyholder and agency / agent needs differentiates your insurance products.

Sutherland Global Services is a vested qualified provider in the insurance industry, with a history of exceeding carrier, agent and policyholder expectations.

We provide timely policy application-to-issuance and a reputation of customer-friendly responsive claims processing to support your policyholder acquisition and retention business objectives. We serve the needs of your customers, from underwriting to policy and claims processing, to policyholder services. Sutherland Global Services’ customer satisfaction performance has proven to exceed such carrier-direct policyholder services, cost effectively. Our services effectively support opening new markets and new product launches with accelerated ramp-ups - taking days versus months, with no upfront capital expenditures.

We help grow and retain your business through a range of services:

Sales and Underwriting

Increase revenue with multiple distribution channels

  • Quoting processes (voice/email)
  • Inbound Sales
  • Outbound Sales
  • Underwriting
  • Lead Generation/ Appointment Setting

Customer Service

Improve customer service and increase profit

  • Coverage Inquiries
  • Policy Endorsements
  • Billing Support
  • Claims Inquiries
  • Dispute Resolution
  • Cancellation/ Customer Retention
  • Loyalty Programs
  • Cross-Sales/Up-Sales

Claims Management

Guaranteed reduction in allocated and unallocated expenses

  • Workflow realigned at the task level and matched to skills and salary points
  • Matches the right resources to the right tasks
  • Real-time visibility of work in process
  • Pattern analysis technology

Back Office

Reduce Costs, increase control and improve transparancy

  • Policy Administration & Issuance
  • Applications/ Account Set-ups
  • Enrollment Processing
  • Billing Reconciliation
  • Email/ Fax/ Write-In Correspondence Processing
  • Imaging/ Scanning/ Data Entry

The Sutherland Advantage

  • Revenue increases through multiple distribution channels
  • Turnaround time improvement for field force and members/consumers
  • Ability to deliver a consistent customer experience and reduce churn