Industries
Home --› Industries --› Mortgage

Today’s mortgage market is faced with volatility, sharp volume swings, increased regulatory scrutiny, and constant change. Like most customer focused industries, mortgage companies are evaluating strategic sourcing alternatives that will allow them to better control costs, reduce capital expenditures and improve the level of service they deliver to their customer base. One way mortgage companies can accomplish these objectives is to consider a Business Process Outsourcing (BPO) partner for certain front and back-office functions.

Sutherland has 25 years in the outsourcing services arena. Whether it is driving up sales conversion, increasing quality and lowering cost in production, or providing scalability and a lower, variable cost structure in loan servicing, Sutherland has developed a time tested outsourcing model that delivers measurable results for our clients.

Sutherland's services for the mortgage industry include:

Mortgage Servicing

  • On-Boarding New Loans
  • Customer Care
  • Escrow Services
  • Investor Reporting
  • Payment Processing
  • Loss Mitigation

Mortgage Sub Servicing

  • Bankruptcy Administration
  • Collections
  • Default Management
  • Due Diligence
  • Escrow Administration
  • Foreclosure Management
  • Investor Reporting
  • Loss Mitigation
  • Payoff Processing
  • Private-Label
  • REO
  • Quality Control

Processing

  • Collect, organize, and review the required documentation prior to the loan being submitted for underwriting

QA/QC

  • Pre and Post Funding loan audits to insure quality and compliance standards

Risk Management

  • Pre and post funding loan audits to insure that loans are being underwritten to the applicable guidelines and standards

Underwriting

  • Analysis of the loan file to determine if it meets the guidelines established by the investor and renders a credit decision

Mortgage Origination

  • Fully licensed loan originators available to received inbound calls and make outbound calls to prequalify customers or take loan applications

Analytics

  • Asset Pool Analysis
  • Loan Asset Monitoring
  • Recovery Analysis
  • Predictive Modeling

Fraud Detection

  • Forensic Underwriting

One of the top 10 mortgage originators engaged Sutherland to help increase the lender’s overall mortgage fulfillment efficiencies. Upon assessing the company’s loan processing functions, we identified operational areas that could be outsourced and developed a strategic solution to increase productivity and reduce costs. As a result of the analysis, Sutherland’s solution includes full end-to-end fulfillment, credit analyses and third party ordering, as well as support for several back office functions.

As a result of our consolidation, centralization, and business process improvements, our client yielded a 25% savings in total fulfillment costs and a 24% reduction in cycle- time.

The Sutherland Advantage

Sutherland has an intimate knowledge of the licensing and regulatory environment in the US and in all the states. We have a team of over 150 Mortgage professionals in the US across various onshore engagements, with an average of 17 years in the industry. In addition, we have a broad pool of Mortgage professionals trained in end-to-end Mortgage, processing, underwriting, closing, and risk management in the Philippines and India. We draw upon this pool of talent to train our resources globally. We have our own Mortgage compliance department which keeps the global Mortgage team completely current on the market regulatory and licensing environment. Our Mortgage research team keeps the group current on the market dynamics, Mortgage trends, and current issues in the sector.

  • Flexible engagement model caters to cyclical businesses
  • Transaction based pricing options
  • Integrated solution with back and front office support
  • Specialized knowledge in various financial services segments