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The Airline industry has shown its resilience as it has battled natural disasters and economic downturns, and increased cost due to rising fuel prices and supplier costs. While every organization is looking for a rebound, in Mr. Giovanni Bisignani's (Director General - IATA) words ".the keys to relevance and success are courage, change and innovation".

Sutherland provides innovative solutions that help its partner airlines focus on strategic goals it may have set for itself while leaving the operational and tactical execution to us. Our solutions deliver positive business value and industry best return on investment along the entire fare cycle. From planning to accounting.

Analytics

For Revenue Accounting

  • Interline Network Optimization Analytics
  • Monthly business Analysis and management reporting
  • Proviso Analysis & Structuring
  • Predictive Analysis for revenue projections
  • SPA performance analysis as compared with market data

For Loyalty Management

  • Customer Segmentation
  • Marketing Campaign Designing & Strategies
  • Target list generation & ROI optimization
  • Customer lifeline value & Profitability

Interline Evaluation

  • SPA / Codeshare scorecarding
  • Identify the key evaluation areas for interline relationship using robust analysis framework
  • Recommendations around key business decisions like sectors, RBDs, Connectivity etc.

Customer Care

  • Customer Sales / Bookings & Reservations
  • Cross Sell & Up Sell of Ancillary products
  • General Inquiries
  • Cancellations & Reschedules
  • Refund and Exchange Management with SLA monitoring
  • Email and online Bookings Fulfillment
  • Itinerary research
  • Complaints/ Correspondence Handling
  • Destination information
  • Technical Helpdesk
  • Customer Satisfaction Surveys, E-mail Processing
  • Chat Support
  • Schedule Change
  • Lost Baggage Handling

Loyalty Management

  • Member Enrolment
  • Tracking member transactions
  • Tier Management
  • Accrual & Redemptions
  • Points balancing & Expiration
  • Membership control
  • Partner Management
  • Reporting
  • Segmentation and Data Mining/Analyses

Finance & Accounting

  • Expense Accounting
  • Receivables Reconciliation
  • Payables Reconciliation
  • Payroll Management
  • Financial Planning & Analysis
    • Procure to Pay
    • T&E Analysis and RFP Monitoring

Revenue Accounting

Passenger Revenue Accounting

Protect your revenue and increase productivity through an intensive and stimulating review of the passenger revenue accounting and control activities.

  • Sales / Flown processing and accounting
  • Interline billing including Codeshare
  • Proration -including MPA's, SPA's and Provisos
  • Reconciliation -Flown and sales matching
  • Revenue recognition
  • Interline payable audit
  • Taxes and fees Accounting including fuel & insurance surcharges (YQ/YR)
  • Credit card Processing as well as Reconciliation
  • Clearing House, Direct settlement files creation and transmission
  • SIS process management for Receivable as well as Payables
  • FFP management for settlement with interline partners
  • Calculation of incentives and bonuses for agents, GSA & other channel partners

Cargo Revenue Accounting

  • Stock Management
  • Export Sales / Billing
  • Uplift and transfers processing
  • Sales / Flown processing and accounting
  • Net rate determination
  • CASS and CNS settlements
  • CTM and CC billing
  • Billing and audit support
  • GSA accounting
  • Expense Management
  • Mail processing, billing & Settlements

Revenue Recovery

Revenue Recovery and Protection

  • Auditing of agency sales for fares, taxes & refunds
  • GDS fees audit
  • BIDT Audit and Analysis
  • Uplift RBD violation audit
  • PTA over & underutilization audit
  • Interline billing & settlement audit
  • Auto upload of ADMs & ACMs into BSPLink as well as ARC Memo Manager
  • Dispute Management
  • ADM Collection Management Service for US market

Fares Management

  • Competitive Fares Monitoring
  • Rules and footnote coding of all the ATPCo categories including CAT25/31/33/35
  • YQ/YR Filing
  • Handling big fares and add on structures
  • Creating complicated routing maps
  • Fare Class Realignment and RBD maintenance
  • Database Management
  • Process Documentation
  • Handling CRS specific coding/queries

Revenue Management

  • Interline Network Optimization Analytics
  • Fares Distribution
  • Revenue Integrity including Space control and related activities
  • Competitive Fares Analysis
  • Data Mining & Market Segmentation

The Sutherland Advantage

  • Point solutions for the industry with best of breed platforms as well as customer driven with technology
  • IATA certified skill-set carrying professionals with more than 5,000 person-years of industry experience
  • Solutions along the entire fare cycle. From Fare Management to Revenue Accounting to Financial Planning as well as Accounting