Industries
Home --› Industries --› Travel, Transportation & Logistics --› Hotel, Cruise & Car Rental Companies

The hotel, cruise, and car rental companies face the challenge of maximizing revenue from a fixed asset, be it a room, cabin, or rental car. While the focus is on increasing the utilization rate, it is equally imperative to maximize revPAR.

Sutherland brings in experience in optimizing both these KPIs with best in class customer lifecycle management solutions and innovative analytical solutions that have helped its customers in various industries maximize revenue potential of business.

Our services offer state of the art technology platforms for scalability and cost efficiency, process optimization for increased cycle speed and effectiveness, and people processes to ensure every interaction and transaction is a success.

Finance & Accounting

  • Franchise Accounting
  • Expense Accounting
  • Receivables Reconciliation
  • Payables Reconciliation
  • Payroll Management

Customer Contact Center

  • Customer Sales / Bookings & Reservations
  • Cross Sell & Up Sell of Ancillary products
  • Meetings, Conferences support
  • General Inquiries
  • Cancellations & Reschedules
  • Complaints/ Correspondence Handling
  • Destination information
  • Customer Satisfaction Surveys, E-mail Processing
  • Chat Support
  • Social Media Tracking and Management
  • Website Support

Loyalty Management

  • Member Enrollment
  • Tracking member transactions
  • Tier Management
  • Accrual & Redemptions
  • Points balancing & Expiration
  • Membership control
  • Partner Management
  • Reporting
  • Segmentation and Data Mining/Analyses

Customer Analytics

  • Marketing analytics
  • Call center analytics
  • Loyalty program analytics

Revenue Recovery Services

  • Identify potential revenue loss from incorrectly published hotel rates
  • Receivables from Aggregators and partner companies
  • Payable audit for tours and packages

The Sutherland Advantage:

  • Comprehensive analytics experience for customer and business insights
  • Expertise on Franchise based financial accounting
  • Customer acquisition and service through globally best customer lifecycle management practice