- Banking & Financial Services
- Franchises
- Government
- Health Care
- Insurance
- Mortgage
- Professional Services
- Real Estate
- Retail & Internet
- Technology
- Telecommunication
- Travel, Transportation & Logistics
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Services
SmartLeap™ Example Engagements
Virgin Digital Help
- Premium technical support services with per incident, per minute, subscription
- Complete technology backbone with telephony, IVR, payment gateway
- Customer facing technology tools to generate demand, improve sales and deliver services
- Customer facing portal
- Integrated CRM system for customer management
Top 5 Hardware OEM
- Premium technical support with 20+ fixed price services
- Integrated CRM system for customer management
- Analytics to improve hardware up sell in technical support queues
- Automated tools to improve efficiency
Large US Telecom Company
- Premium technical support services with annual subscription and one time services
- Customer facing technology tools to generate demand, improve sales and deliver services
- Customer facing portal
- Desktop toolbox for subscription customers
- Integrated CRM system for customer management
- Automated agent managed tools to improve efficiency
Top 3 Security Software Company
- Premium technical support services with three fixed prices
- Integrated CRM system for customer management
Top 5 Hardware OEM
- Premium technical support services with subscription and multiple incident-based prices
- Customer facing technology tools to generate demand, improve sales and deliver services
- Customer facing portal
- Integrated CRM system for customer management
Large Office Supplies & Technology Retail Chain
- Premium technical support services with subscription and multiple incident-based prices customized to sold in retail environment
- Integration with retail SCM and point-of-sale systems
- Integrated CRM system for customer management
Large "Freemium" Security Software Company
- Premium technical support services with per incident, per minute, subscription
- Complete technology backbone with telephony, IVR, payment gateway
- Customer facing technology tools to generate demand, improve sales and deliver services
- Integration with e-commerce systems and online product shopping cart
- Integrated CRM system for customer management
SmartLeap™ Premium Support Facts & Credentials
- Clients include global Technology, Telecom and Retail majors
- 2000+ Technical Support Consultants deployed across multiple programs
- Proprietary Technology Platform: Demand Generation tools, web portals with integrated payment gateway, multi-channel management platform, knowledge base , CRM, call back scheduler, best-in-class diagnostic and resolution tools
- Balanced risk-reward model with alignment of objectives
- Solution in a box available – bring branding and marketing and Sutherland can provide the rest
- Service delivery exclusively located in or balanced between US, Canada, Mexico, India and Philippines
- Multiple End-Customer Pricing Models: Per Incident, per minute (using PIN), and recurring subscription