Sutherland’s proprietary products and tools combined together provide a strategic platform which enables us to deliver exceptional customer support. We deliver productivity improvements and are able to scale operations cost effectively.
Sutherland’s Platform Solution for Integrated BPO includes:
- A suite of web-based tools used for workforce management, quality assurance and human resources
- A premium technical support platform that is designed to provide knowledge based integrated support services across multiple channels.
- An integrated workflow platform for document management and transaction processing
- Secure credit card processing tool integrated with customer relationship management application
- A real time display tool for on-time associate and queue management
- A highly scalable and secure mobile and table applications for a number of solutions thereby adding another channel of reaching out to end customers.
- Provide the ability to analyse customer responses from different channels to determine end-customer satisfaction and behavior. This provides the customer the unique data to be able to determine the areas of improvement on their services and products.
- Cloud-based solution providing highly scalable, fault tolerant and secure solutions for a number of verticals, such as Healthcare, BFSI, FAO, Technology, Telecom, Travel, Retail and Research
By utilizing a platform based solution, Sutherland is able to deliver the highest possible levels of quality at the lowest price points.