Issuance

We help banks focus on their core activity of customer acquisition while we handle the entire process related to card issuance. We provide flexible solutions to help banks manage and optimize their card issuance business - from account acquisition and origination, setting up the account, transaction processing to risk management & fraud reporting.  The depth and breadth of our expertise in respect of the following will help banks improve their overall profitability by reducing costs and improving operational efficiencies.

Acquiring

With consistent pressure on acquiring margins, it is imperative that banks must resort to all means that will help them reduce costs. Our process oriented acquiring operations team can deliver the desired cost savings in banks merchant acquiring business by performing the following functions

Exception Item Processing

For any bank, a percentage of daily card transactions will become exceptions, which must be handled in accordance with network rules. Processing exceptions can be very expensive and time consuming for the bank. They also require thorough knowledge of the network operating regulations. Keeping employees trained as regards network rules is an ongoing & expensive process. Time is of crucial importance in respect of exception transactions. If not handled in compliance with network regulations and within stipulated timeframes, these transactions become the liability of the bank.

Fleet Card Services

Adventity manages end to end process of fleet card issuance. The program enables the fleet owners to set pre-determined limits on what drivers can charge, how often and on what kinds of products and services, during what period of time thus giving them ultimate control over spending. Our powerful reporting functions help fleet owners slash the administrative time and expense involved in tracking transactions and managing fleet expenses.
 
Currently we manage close to 900,000 Fleet Cards (pre-paid as well as post paid cards) for a petrol retailing conglomerate in India which is a fortune 500 company. These cards are accepted on a real time basis at over 1100 retail outlets. This is the 2nd largest Fleet Card issuance project in India.

Contact Centre Services

Our contact centre executives fully understand the importance of their roll in respect of customer service and retention. They are fully trained to handle query of any nature that may be raised by cardholders or merchants and resolve it on-line. Adequate escalation metrics are provided to them to ensure utmost customer delight with quick turnaround time. We also provide voice authorization services within the preset parameters defined by the bank for its cardholders and merchants. Our contact centre is fully geared to offer the following services

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