Frequent Flyer Program Management

• New Membership Enrollment
• Maintenance of Customer Profile
• Mileage Updation and retro-credit requests for airline, hotels, cars and other partners
• Check double dipping with other Airline Partners
• Periodic MIS reporting as required by the Airlines’ stations
• Password Support
• Bonus Request
• Request for Ground Transportation
• Account Consolidation
• Response to Customers’ letters and email requests and complaints
• Risk/Fraud Review
• Customer Segmentation
• Churn management

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