Responsible for getting work done from his/her officer and junior officers, conducting training and feedback. Involved in quality checks and improvements of the quality for fare filing process

• Quality improvements            
• Interaction with clients in absence of Team leader
• Interaction with support vendors (I.T) in absence of Team leader
• Resolution of internal issues in absence of Team leader
• Monitoring his/her entire team
• Conducting training for staff in conjunction with Quality Assurance Officer
• Daily reporting to Team leader  about work schedules, work completed and future plans about the allocation of work
• Maintaining Staff performance report
• Perform quality checks in relation to the coding of fares in ATPCO for his/her team
• Feedback to staff in relation to improvement of their efficiencies
• Feedback from staff about their job so as to streamline the work and integrate the process more coherently
• Suggest the Improvement plans, and implement the same in conjunction with the team leader 
• Reporting periodically to team leader about the QC status
• Filing instructions
• Performing QC checks on CRS (Customer reservation system like Amadeus, Sabre, Worldspan, etc.)

• Any Graduate           
• IATA /Diploma in Tours and Travels

• Minimum 3-5yrs of product knowledge with at least 6-months in supervisory skills in team handling.

• ATPCO
• CRS (Customer reservation system like Amadeus, Sabre, Worldspan, Galileo Abacus and any other CRS/GDS)

• Team Handling
• Client interaction
• Analytical Ability
• Strong supervision skills
• Ready to take extra initiatives 
• Excellent written and oral communication skills

• Positive
• Team building Attitude
• Ability to work under pressure in order to meet deadlines
• Detailed oriented