|
|
|
|
|
|
|
|
| |
Careers
Travel
Domestic Operations
Research & Analytics
Retail Analytics
Technology
HR
Administration |
|
| Travel |
| |
| Team Leader |
Apply Now > |
| General description |
Responsible for delivering service to client in relation to fare filing process. |
| |
| Duties and responsibilities |
- Quality improvements
- Interaction with clients
- Interaction with support vendors (I.T)
- Resolution of internal issues
- Monitoring the entire team
- Schedules for training staff in conjunction with Senior officer and Quality Assurance Officer
- Implementing improvement plans in conjunction with senior officer and quality assurance officer
- Periodically reporting to Process manager/manager about daily activities and work schedules and plans
- Communicating Filing reports and Quality reports to the client.
- Maintaining Staff performance report
- Maintaining KRA for the team
- Resource Planning for the new staff selection in conjunction with HR team
|
| Required Qualifications |
- Any Graduate
- IATA /Diploma in Tours and Travels
|
| Experience |
- Minimum 3-5yrs of product knowledge with at least 1-year in supervisory skills in team handling.
|
| Knowledge |
- ATPCO
- CRS (Customer reservation system like Amadeus, Sabre, Worldspan, Galileo Abacus and any other CRS/GDS)
|
| Skills |
- Team Handling
- Client interaction
- Analytical Ability
- Strong supervision skills
- Excellent written and oral communication skills
|
| Attitude |
- Positive
- Team building Attitude
- Ability to work under pressure in order to meet deadlines
- Detailed oriented
|
|
|
|
| |
|
|
|
|
|
|
|
| |
|
|
 |
| |
copyright © 2010 adventity
design . hyphen |
| |
|
|
