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Industry White Papers
Virtual Detailing in Life Science Organizations
Insights that Address Major Questions Facing Sales Organizations
IBIS World: The Growing Hispanic Population Means Big Business for These 7 Sectors
As the nation’s Hispanic population surges, so too does their respective buying power. IBISWorld expects these seven sectors to benefit the most.
Market Changes Force Modification in Customer Support Strategy for Digital Home Support
Sutherland Technology Platform Practice Whitepaper
How Integrated Technology Framework Solutions are Shifting the Paradigm in Customer Care & Technical Support
Technology Excellence Series
Actuarial Processes
Delivering Business Performance Improvement through BPO
Customer Loyalty in Airline Travel: The Power of One
Sutherland Travel & Transportation Practice
Creating Brand Loyalty with Your Online Customers
Retail Services Branding Excellence Series
Competitive and Financial Benefits of True Process Re-Engineering
Insurance Industry - FAO
Competitive and Financial Benefits of True Process Re-Engineering
Insurance Industry - Underwriting
Knowledge Services
Driving Value from the Customer Lifecycle
Sutherland @ Home
Learn how our new home based strategy can provide both outsourcers as well as their clients with unparalled flexibility and strategic advantages
Case Studies
Underwriting Support Case Study
Life Insurance Company Reduces Costs by 40%
Insurers Partner with Sutherland to Deliver Internet-Based Insurance Sales Offering
An Integrated Front and Back Office Services Case Study
Integrated BPO for Telecom
A Customer Case Study
Revenue Accounting Services
A Customer Case Study
Integrated BPO for Insurance
A Customer Case Study
Integrated BPO for Technology
A Customer Case Study
Integrated BPO for Security Software Provider
A Customer Case Study
Integrated BPO for Banking & Financial Services
A Customer Case Study
Integrated BPO for Retail
A Customer Case Study
Mortgage Origination and Underwriting
A Customer Case Study
Allianz Leverages Sutherland’s User Enablement
A case study about Sutherland's remote managed infrastructure services.
Blackboard Selects Sutherland to Manage Support Operations
Blackboard reduces backlog 50% and increases customer satisfaction 5% working with Sutherland
Sutherland Drives Revenue for New Target Market
See how Sutherland developed a new market for this Financial Services company
Service Descriptions
Remote Infrastructure Services
Achieve and Maintain Your Competitive Edge
Finance and Accounting Services
Solutions Offering Overview
Insurance Customer Service
Improve Customer Service and Increase Profit
Insurance Claims Management
Guaranteed Reduction in Allocated and Unallocated Expenses
Insurance Sales and Underwriting
Increase Revenue with Multiple Distribution Channels
Pay for Support
Learn How You Can Turn Out-of-Scope Calls into Revenue Generating Activity
SmartLeap^TM : Platform-Based Technical Support Services Offering
Deflect Calls, Increase Efficiency of Resolution, and Create New Revenue-Generating Channels with SmartLeap^TM
Assisted Call Control
Achieve compliance, quickly roll out new processes and provide a consistent customer experience
Sutherland delivers competitive advantage with a new and innovative work at home business model
Hear Joe Buggy, Senior Vice President of Service Excellence discuss the advantages of the Work at Home business model
Recorded Webinars
NPS Webinar 3 with Bain and Sutherland
NPS Session 3 – “Operationalizing NPS: How to make it happen” (length 58:05) June 25, 2012
NPS Webinar 2 with Bain and Sutherland
NPS Session 2 – Developing your NPS Strategy (length 57:14) May 24, 2012
NPS Webinar 1 with Bain and Sutherland
NPS Session 1 – Preparing for your NPS Journey (length 49:02) December 15, 2011
Finance and Accounting: Strategies to reduce G&A costs by 30%
The Outsourcing Institute and Sutherland present tactics you can use today to reduce G&A costs this year
Finance and Accounting Webinar with AMR
Hear Phil Fersht, Director of Research at AMR describe what's ahead for 2009 and what tactics will help you weather the storm

Sutherland Resources and White Papers